HP Tango X Printer is Offline

HP Tango X Printers – Printer is Offline (Windows)

An offline or printer status displays offline on the computer, and the HP Tango X printer is not printing.

Examples of printer state messages offline

Step 1: To test the connection of Tango X printer, use HP Print and Scan Doctor

Download a special version of HP Print and Scan Doctor created specifically to help with offline print conditions.

  1. Download HP Print and Document Scan.
  2. Run HPPSdr.exe from your computer to download location.
  3. Once HP Print and Scan Doctor have opened, click Start and select your Tango X printer afterwards.
    • Turn it off and on when your HP Tango X printer is not in the list, and then click Retry.
    • If there is a connection problem follow the HP Print and Scan Doctor instructions.
  4. If you are prompted to turn on Tango X printer updates by a screen, click Yes.
  5. If a screen asks you to make the default printer for your printer, then press Yes.
  6. Try printing. If the printer is left offline, proceed to the next stage.

Step 2: Set default printer manually

Assure that the default printer driver matches the printer to which you are trying to print.

Windows 10

Set your printer default to Windows 10.

  1. Search for devices in Windows, and then click on Printers & Scanners in the results list.
  2. If checked uncheck the box next to let Windows administer my default printer.
  3. From the printers list, click the name of the printer that matches your printer’s name and then click Add. When listed with multiple names, select the printer that has idle or online status.
  4. Clicking Manage Choice
  5. Click Set as default under Manage Your App.
  6. Clicking Default Set
  7. Try printing. If the HP Tango X printer is left offline, proceed to the next stage.

Windows 8, and 7

  1. For Windows 8 and Windows 7 set your default printer.
  2. Search for devices in Windows, and then click on Devices and Printers in the results list.
  3. Right-click the active (not grayed-out) HP printer name, and then choose Set as Default printer.
  4. Toggle the gray icon to the color icon to the main printer
  5. Try printing. If the HP Tango X printer is left offline, proceed to the next stage.

Step 3: Check the status of the Tango X printer port and of Windows services

  1. If your printer is using a WSD port, check the status of Windows Function Discovery services and then, if necessary, add a TCP / IP port.
  2. To open Control Panel, search Windows for ‘Control Panel’ and then click View Devices and Printers to open the Devices and HP Tango X Printers window.
  3. Right-click on your HP Tango X printer, pick the properties of the printer and then click on the tab Ports.
  4. Test if a WSD port is used on your printer.
  5. Printer, using a WSD port
    • If your printer is not using a WSD port, skip this document to next stage.
    • If you are using a WSD port on your printer, continue with these steps.
  6. To open the Services list, search for ‘services’ in Windows. Scroll down the list to locate the host of Function Discovery Provider and Function Discovery Resource Publication, and then check the columns for status and startup type.

NOTE: due to IT policy, some antivirus or firewall software turns those services off. Check with your IT support or vendor for help with antivirus software.

  1. Continue to the next stage if the status of both services is ‘Running’ and the startup form is ‘Automatic.’
    • If the service status is blank and the Start Type is ‘Manual,’ right-click the name, select Properties, set the Start Type to Automatic, and then click Start status. Click OK then proceed to next step.
    • Return to the Devices and Printers window, press the F5 key to view the status, and then click your printer name.
    • If your HP Tango X printer is no longer offline, then the problem is solved.
  2. Continue with those steps if your Tango X printer is still offline.
  3. Print a Network Configuration Report from the Wireless or Printer Settings menu.
  4. Right-click on your printer, select the properties of the printer, click on the tab Ports and then press Attach Button.
  5. Select Standard TCP / IP Port, then select New Port.
  6. Use the information listed in the Network Configuration Report to follow the instructions to add new port.

NOTE: A host name is preferred when creating a port, since the IP address of the Tango X printer may change in a DHCP network.

  1. Return to the Devices and Printers tab, press the F5 key and then click on the name of the Tango X printer to show the status.
    • If your printer is no longer offline, then the problem is solved.
    • If your printer remains offline, proceed to next phase.

Step 4: Create a manual IP connection (network connections only)

To manually connect to your HP Tango X printer, use the printer IP address.

NOTE: These steps require that you connect your Tango X printer to your router.

  1. Print a Configuration page for the network.
    1. Print a Network Configuration Page from the Network Settings or Network Setup menu if your Tango X printer has a control panel with menu display.
    2. Unless your printer has no menu display, use the Printer control panel buttons to print the Network Setup List. Press and hold the Cancel button for 3-5 seconds or until a report prints, for many printers. If you do not work with your Tango X printer model by pressing the Cancel button, go to HP Customer Service, check for your printer model and then look for the paper Printing Self-Test Pages.
  2. The network status for your network connection type (wired or wireless) can be found on the network configuration page.
    1. If the status is logged in, continue these steps
    2. If the status is not linked, the printer will be switched off from your network. Go to Connect to an HP Wireless Printer, and then follow the steps to link the Tango X printer to your network.
  3. Find your network connection type (wired or wireless) with the IP address, Subnet mask, and Default Gateway. If you find different IPv4 and IPv6 numbers, all you need is the IPv4 number.
  4. Locate Embedded Web Server (EWS) URL(s).
  5. Open an internet browser from a device connected to your network, type one of the URLs into the address field and then press Enter to open the EWS for the printer. If the EWS doesn’t show up, try another browser.
  6. Click the Network or Networking tab in the EWS, open the menu option Wired or Wireless, depending on your network, and then click Configuration IPv4.
  7. Pick Manual IP, click Suggest a Manual IP Address, and then make sure the Network Configuration Page matches the IP Address, Subnet Mask and Default Gateway numbers.

If you don’t see Suggest a Manual IP Address, type the IP address, Subnet mask, and Default gateway manually.

  1. Write down a piece of paper with the IP address. Perhaps you need to use this later.
  2. Click Apply, and then wait for confirmation of the changes.
  3. Return to the Devices and Printers tab, press the F5 key and then click on the name of the printer to show the status.
    1. If your printer is no longer offline, then the problem is solved.
    2. If your printer remains offline, proceed to next phase.

Step 5: Connect the PC to a TCP/IP Port (Windows only, network only)

After setting the Tango X printer’s manual IP address, add to Windows a printer port that matches that new IP address.

  1. Search and open Printers & Scanners within Windows.
  2. Click the printer name, and then select Add.
  3. Click Properties on the Tango X Printer.
  4. Click on the Ports tab, then click on Add Port.
  5. Select Standard TCP / IP Port, and then select New Port.
  6. Printer Ports window with selected Standard TCP / IP port and highlighted New Port button
  7. Type the IP address of the printer you wrote down previously, then click Next.
  8. From the list, pick the new Standard TCP / IP Port, then press OK.
  9. Try printing, If problems persist, then proceed to the next step.

Step 6: Troubleshoot the hp Tango X printer connection

Troubleshoot network connection issues of HP Tango X printers.

  1. Fixing a Wi-Fi Printer Connection
  2. Troubleshooting a Wired Printer Connection