HP Envy 5534 Offline Issue

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

Turn the printer off and on, and then make sure it is in a ready state

Search Windows for devices, and then click Devices and Printers in the list of results

Find the icon for the printer you originally installed

If a color or grey icon displays with a green checkmark, continue to the next step

If a color or a grey icon displays without a green check mark, right-click the icon, select Set as Default Printer, and then continue to the next step.

If one color and one grey icon displays for your printer, right-click the color icon, select Set as Default Printer, and then continue to the next step.

Right-click the icon for the default printer, and then select See what’s printing.

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The print queue window opens.
  • Click Printer. If a checkmark displays next to Pause Printingand Use Printer Offline, click each item to remove the checkmark.
  • Try to print.
  • The printer is online again. Continue to the next step if the printer goes offline again when printing later.
  • If the printer cannot print and remains offline or goes offline intermittently, continue to the next step.

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